The guarantee of our hand protection accessories is valid for a period of 30 days after the date of purchase. Please note that this guarantee is only valid if the product has been normally used.

After this period, since we are unable to determine how you have used your product, unfortunately we cannot replace, exchange or refund it.

We are extremely confident about the quality of our products and their durability.

If you think that your situation is exceptional, it will be our pleasure to discuss  order to find a solution.

Please contact us at info@srxproducts.com so that we can find the best possible solution.

Warranty Information for Our Knee Sleeves

Our knee sleeves come with a 6-month warranty starting from the date of purchase, provided they have been used under normal conditions. We are extremely confident in the quality and durability of our products.

If you believe your situation is exceptional, we would be delighted to discuss it with you and work towards finding a solution.

Please contact us at info@srxproducts.com so we can find the best possible resolution for your needs.

Warranty Information for Our Lifting Belts

Our lifting belts come with a 6-month warranty starting from the date of purchase, provided they have been used under normal conditions. We are extremely confident in the quality and durability of our products.

If you believe your situation is exceptional, we would be delighted to discuss it with you and work towards finding a solution.

Please contact us at info@srxproducts.com so we can find the best possible resolution for your needs.

Warranty Information for Our Wrist Supports

Our wrist supports come with a 6-month warranty starting from the date of purchase, provided they have been used under normal conditions. We are extremely confident in the quality and durability of our products.

If you believe your situation is exceptional, we would be more than happy to discuss it with you and work towards finding a solution.

Please contact us at info@srxproducts.com so we can find the best possible resolution for your needs.

Your order will generally be completed within 24 hrs. Regarding delivery, your order should arrive within 3-6 business days (Delays might be longer than usual due to high demand during the holidays).

Flat rate shipping 12$ on all order under 100$.
Free shipping on all order over 100$ (Before taxes).

To follow your order, please download the SOP PAY™️ app. 

1- If you wish to return any product bought online at srxproducts.com, you have 30 days after reception of your product.

2- Every product wished to be returned must be in its original packaging and must be unused.

3- Please be aware that every client is responsible to return his/hers package (product) at their own fees. We do not provide any prepaid return labels.

4- When returning your product, please let us know your requirements regarding your return either by writing a note into the package itself or via email. We will generally proceed your return 48-72 hrs after receiving it.

    Please return all packages to the following address:

114-A Chemin du Tremblay,

Boucherville,

J4B 6Z6, QC    

All our orders are shipped from Canada. The amount of your order does not include customs duties or taxes.

Customs Duties & Import Fees
Customs regulations vary by country and may change over time. Whether or not you are required to pay customs duties depends on the value of your order and the laws in place in your country of import.

• Canada: No customs duties apply. Federal and provincial taxes are charged directly at checkout.
• United States: As of August 29, 2025, the $800 USD de minimis exemption has been suspended. All orders may now be subject to customs duties regardless of their value.

⚠️ Refusing Customs Fees
If you refuse to pay customs duties, the package will be returned to the sender. In such a case, shipping and handling costs will be deducted from your refund.

For the most accurate and up-to-date information, we recommend checking your official local customs agency website.